Weatherby Nation

Stephan,
My hope would have been that the seller would have taken the responsibility of sending it back to Weatherby ,explaining the problem,and they would have made it good.Only in a perfect world huh.
RogerRoger
Faster horses,younger women,older whiskey,and more money.

Roger, not sure whether I mentioned earlier that we do not have Wby rifles available locally. In other words, I had to mail order the guns. Had I had the option to purchase locally, I probably would have done so and obviously would have just taken it back and have him take care of it. In my case, I would have to send it back to the East cost for the dealer then to send it out to the West cost..... 

Stephan

Update....

Wby just called and, today, the service guy was a lot more amicable. He still had not looked at my picture in this thread but I asked him to do so while I had him on the phone. Once again, a picture says more than 1000 words.... The question then was quickly down to whether to send the bolt (only) or the entire rifle. The comment was that if any repair would affect the head spacing, they would need the rifle. If not, they only need the bolt.

Well, I decided to give the bolt (only) a try first. I hate sending guns with this type of high gloss finish back and forth. We all know what eventually happens.... 

As a next step, I am supposed to receive a prepaid UPS label by email and then take it to UPS. Then we will see what the turnaround time is. He used the words 'they are kind of backed up right now....' We'll see, I guess.

I will keep you posted

Stephan

That's a good deal.  I figured they would get back with you fairly quickly.  They will get it polished up for you and it will look fine  Now you can concentrate on the 17 and scope/ring decisions.   Ron

Stephan,I understand now.I have ordered several off of gunbroker before that I could not get locally and was always worried but never any problems yet.It sure was a great idea you had to post the pictures.I'm sure it will take awhile as it always does but you will have a great gun.Let us know what scope you get and how good of groups with what ammo.
RogerRoger
Faster horses,younger women,older whiskey,and more money.

Roger, Ron: Realistically, I suspect it will be 3-4 weeks....     UPS ground takes 4-5 days each way in itself. And then the guy at Wby mentioned being backed up.... Oh well, not much else I can do.

Do you have any thoughts/comments on Nikon Monarch 4-16x42SF w/ thin cross hairs (Nikon 8421)? Can be had for about $350
http://www.nikonhunting.com/riflescopes-monarch-monarch-4-16x42sf.html#1

Stephan

Stehan:I have no personal experience with the Monarchs but hear they are very good scopes.If I remember correctly from reading your earlier post that model should work with the Weatherby rings too.
RogerRoger
Faster horses,younger women,older whiskey,and more money.

Stephan,
First off, as one of the poster's mentioned below we do monitor closely, and in particular look for situations just like this so that we can attempt to resolve problems as quickly as possible.
I will speak to the service department about the context and content of your communication. As it relates to the finish issue, frankly this is not typical at all of the quality that comes from Anschutz (the barreled action supplier). I can confirm to you that we are extremely busy here in the shop (not an excuse, but unfortunately a current reality) and you were originally referred to one of our service centers as a way of expediting the repair. I say repair, because this would have been a simple polish and re-blue, done by a qualified and equipped service center familiar and trained on our products. If at all possible it's best if the bolt can be kept together with the rest of the action hence the reason a replacement wasn't immediately offered. I've reviewed the posts below and the steps taken to get your bolt here, repaired and returned to you.
I hope you'll be satisfied with the repair and the turn around time once it's completed. If you have any questions or comments.
Sincerely,
Brad Ruddell

Brad this is one reason i am a Weatherby lover. Weatherby always take good care of their coustomers. Good Hunting And Shooting To all

Update: The promised UPS label arrived by email last night and I was lucky to run into my UPS driver over lunch today. He took the package with him and thereby saved me a trip downtown    Scheduled delivery is 3/9.

Brad, I appreciate your support. Being born and raised in Germany, I am well aware of the quality Anschuetz produces.
As I commented earlier.... The 'cause of failure' appears rather obvious: Comparing how the two bolts were packed (both bags looked like neither had ever been opened), I couldn't help but notice that the bolt of the .17 rifle DID have oil/rust protection applied before it was put into the bag together with the sling swivels. The bolt of the .22 DID NOT. It was dry. In fact, no oil/rust protection inside the bag at all. No surprise therefore to see rust, right?
Actually, it was a little surprising to me that only the short cocking piece on the end is rusted. The bolt and the bolt head are fine. Perhaps it's different steel. Anyway, that's perhaps the reason I was expecting a replacement of just the cocking piece.

I trust you guys know how to fix the problem once you have had a chance to look at it.

And..... fhe sooner you fix it, the sooner I can go to the range.... 

Stephan

Stephan:Weatherby came through as we all beleived they would.I am glad they are interested in the forum and offered their explanation.Hope you get everything back soon so you can go testing out different ammo.Thanks Weatherby and Brad.
RogerRoger
Faster horses,younger women,older whiskey,and more money.

All,
I've said this before in various posts, and that's that I don't get on here as often as I should, nor do I "cruise" all the posts. But I do give the "old college try". What I haven't said is how much we appreciate how things are addressed on the Nation. The concerns raised, the advise conferred, and most importantly the benefit of the doubt given to Weatherby. We are a company of people, who care about our products and our customers. Things don't always go as planned, but we always appreciate an opportunity to make it right. You, the members of Nation, are an thoughtful, firearm savvy, and knowledge sharing bunch. I can speak for Ed on down, when I say we very much appreciate the civil discourse that takes place here everyday. We are proud of our members and their contributions to the Nation, whether they shoot a Weatherby or not.
Thanks everybody,
Brad

Ditto what Brad said and thanks Brad for stepping in here and assuring the customer.  Stephan we are sorry for the problem in the first place, we do care, and we appreciate your understanding.  Thank you for choosing Weatherby.

Ed WeatherbyNothing Shoots flatter, hits harder, or is more accurate!

I'm surprised that Brad actually drops by here from time to time.  It does make sense that they use this for insuring good customer service, but it is rare to have anyone actually do it.  Rarer still to personally do something about it.

I'm beyond surprised, well into shocked..  ..., that Ed would not only seem to drop by here, but actually address a service issue personally.  Someone should tell him that things like that are for underlings to handle, not the capo di capo... 

If ever I get the loot together to buy a new rifle (or a used one, for all of that.. ..) I now know it'll be for a Weatherby of some sort.   Remarkable attention to your customers, gentlemen.  Most commendable....

I will most definitely keep it in mind.  And pass it on when necessary...      NJL

Ed Weatherby stepping in to assure me that Wby will fix my rust problem...!....?   
I AM impressed....

Ed: I work for a large earthmoving machine and diesel engine company in IL and we sell a lot of product. Even though we all work hard, not every product arrives at our customers in perfect condition. Normally, one would expect this to discourage customers from buying our products in the future but... that's often not how it works. More than once have I heard a customer say: 'Things happen and we don't like it. But..... we know you always step up if there is a problem and we know you will fix it. That's why we come back.'

I hope (and expect) your company WILL make me 'come back.'

Stephan